RETURNS & REFUNDS

All items from The Pez Project are made to order. Please review the policies below before you purchase.

Printed items (shipped)

Order changes and returns: because every item is made to order, we are unable to change an order after it has been placed, and we do not accept returns or issue refunds for a change of mind. Please review your selections carefully before you check out.
Damaged or incorrect items: if your order arrives damaged or is not what you ordered, email us within 7 days of delivery with photos of the outside of the box and of the item. Please keep all packaging. We will replace the item or issue a refund.
Damage after delivery: we are unable to cover damage that occurs once the item has been removed from its packaging, such as from pressure or a drop. 3D-printed plastic can crack under force.
Shipping: shipping charges are not refundable unless the error was ours.
Lost packages: if tracking shows that your package has been lost, contact us and we will resolve it.

Digital files cannot be returned. All STL sales are final once the file has been downloaded.
If a file is corrupted, fails to download, or is missing a part, contact us and we will correct the issue or issue a refund.

For questions about an order, email support@thepezproject.com. We respond within 2 business days.